we may be traveling down a slippery slope with this one. As someone with a company that caters to this forum, I sometimes am puzzled at why someone may write a particular post. I think back to the last post regarding why some sellers do not become business sponsors of the forum. I, like any other company, try to listen to what the customers say about the way I go about my business, or what products to offer, or improvement I may need to make. But, I feel it is bad business to change my practices bases on something a
NON customer thinks. If you have not bought from me, then who are you to try to dictate how I run my business? I am speaking in general terms--not taking on any individual.
Regarding this forum, I know of at least one example where one of my customers blasted me on this forum for not shipping his order in a timely fashion. Here is how that transaction really went down:
1) Customer did not designate year, or team when placing the order
2) When trying to reach the person to clarify--had wrong phone number
3) When order was completed, tried for months to verify customer address, with no answer on this forum, or through email
Anyway, I ended up holding onto that order for months until finally customer got back to me with address verification. During this time, customer took it upon himself to blast my company.
So, my point is, that before you go badmouthing companys or individuals for their business practices, take into account the fact that there are some customers who are just unreasonable when it comes to getting their stuff. We all know that when we order EF merchandise, we want it
yesterday, and I understand that
.
Joxindabox was shut down last year for months, and threatened with legal action if we dared ship any merchandise at all. This created a situation where the orders that were in house at the time, were put on hold, and we did not ship anything for months. Luckily most of our customers understood, and stayed with us. My point is that, somtimes the customer may not know the whole story. Communication is key, but sometimes difficult, and many of us on this board have gone through hell and back the last couple of years, myself included.
JMHO
Dallcow