I honestly believe that IF the issue is with a company, that the issue be taken care of off the site and with the company. There is always going to be issues between the buyer/seller(Customer/Vendor), whether its from tracking information, to payments, to paypal, Ebay, all the way to he said/she said. Company's have IRS tax ID numbers, of which Dun and Bradstreet and the Better Business Bureau all have credit information and credential information for being in business.(Miggle, Buzzball, Joxindabox, CowboyMike, Jennings, and FootballFigures), sorry if I missed any. So if there is a legitimate claim with Ebay or paypal, file the claim with them and let them settle the issue. If it is on other issues, then file it with D&B or BBB.
If the issue is with a particular individual, and they are not co-operating or responding, then I'd bring it to the attention of others privately first, as maybe that will trigger the communication between the two.
IF all else fails, call them out.
Preventive Maintainance- If you are going to cut a deal with individuals, do like I do and ask for payment for supplies up front. Services rendered can be settled afterwards, and if that isn't settled, then sell it. You've already been paid for the supplies.
This is the way I see it.
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